Buying tickets

Buy online

Buy over the phone

Buy in person

Buying guide

Event Ratings generally give an indication of the suitability of events for different age groups. However, please note that an MA15+ or R rating is not necessarily given because of the content of the event but because of liquor licensing requirements.

GSuitable for all ages
PGParental guidance recommended
M15+Recommended for mature audiences 15 years and over
MA15+Restricted to mature audiences 15 years and over 
RRestricted to adults 18 years and over

Ticketlink does not set the ticket refund and exchange policy for events.

Ticket refunds and exchanges are at the discretion of the event promoter. Therefore some events will allow refunds/exchanges and some will not. Please check with ticket office staff when purchasing your tickets

Tickets are sold, exchanged and refunded subject to the conditions printed on the ticket (front and reverse) and in accordance with the 'Live Performance Australia Ticketing Code of Practice' ( PDF, 0.34 MB )

When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card or eftpos card that was originally used to purchase the ticket/s. When the purchase method was cash, monies will be refunded to the ticket purchaser only on presentation of valid ID.

Where tickets are purchased through a third party authorised agent or authorised point of sale (not purchased directly through Ticketlink), monies will be refunded to the agent. It is the agent’s responsibility to return these monies to their customers.

Ticketlink is a business, and like any business it needs to charge for its services.

Booking fees

All tickets purchased through Ticketlink incur a booking fee, regardless of the method used to make the purchase. Internet, counter and phone sales all incur a booking fee of 5% of the ticket price, capped at $2 per ticket.

Exchange/refund fee

If an event promoter allows tickets to be refunded or exchanged a $2.20 per ticket fee applies.

Reissue fee

When available, lost ticket reissue incurs a fee of $1.10 per ticket. Tickets can only be reissued for events where patrons have been allocated a numbered seat or table. Tickets cannot be reissued for general admission or non-allocated seating events.

Surprise someone with a Ticketlink Gift Voucher and let them choose the event. It's the perfect way to give memories that will last a lifetime

  • Personal gift – beautifully presented in a gift wallet.
  • Employee incentive – reward staff and build teams.
  • Promotional campaign – align your brand with an event.
  • Customer rewards – business incentives.

Gift vouchers are:

  • Redeemable for any event on sale through Ticketlink.
  • Valid for one year from the date of purchase.
  • Non-refundable.

How to buy a voucher

Voucher delivery methods

  • By standard mail.
  • By email.
  • Collect at the Ticketlink box office.

Redeeming a voucher

  • May be redeemed online, by phone or in person.
  • The full value of the voucher does not have to be used in a single transaction; the remaining balance will be issued as a new gift voucher for future use.
  • If tickets cost more than the value of a gift voucher simply make the additional payment using your credit/debit card or cash.

Many Ticketlink events are suitable for school groups, from prep to year 12, and special group discounts are often available.

Make a school group booking

To make a school group booking:

When making a booking you will need to know the:

  • total number of students attending
  • total number of teachers attending, and
  • contact details for your school including email, phone and fax numbers.

Payment

You may change the number of people attending until the time of payment. If you have extra seats on the day of the performance we encourage you to invite other parents and family members to fill the seats you have paid for.

When booking seats you will be given a payment date. Failure to make payment by the due date could result in your seats being forfeited.

Tickets

Tickets are not issued for school groups. Seated events are managed by the ushers according to a seating plan prepared by Ticketlink staff. If you would particularly like tickets to be printed for your students, please contact Ticketlink by phone or email.

Teacher resource materials and education kits

Education kits and resources to enhance the school experience are linked to the event page when they are available.

Education kits can be downloaded free of charge from the event page when available.

Discounts

Ticketlink encourages group bookings for performances and frequently offers special group prices for bookings of 10 or more people. Discounts are also offered, on occasion, to smaller groups.

See individual events for details; group bookings can be made online for up to 10 people.

More than 10 people

If you would like to make a group booking for more than 10 people, or for more information, please:

  • contact Ticketlink by phone on 1300 855 835 during business hours, or
  • complete a Group Booking Online Form and we will contact you.

Frequently asked questions

If you are attending an event with allocated seats Ticketlink can reissue your ticket/s for a small fee.  Please bring photo ID to the ticket office.

If your event does not have allocated seating Ticketlink cannot reissue your ticket/s. Please contact Ticketlink and we will try to assist you if possible.

Providing your personal information can be helpful for a number of reasons:

  • If your tickets are stolen/lost we can trace them to you and reissue the ticket if you are attending an event with allocated seating (tickets can not be reissued for general admission or events with non-allocated seating)
  • If an error occurs that we were unaware of at the time of sale we can correct it
  • If we need to change your seating, we can contact you before the performance, ensuring a hassle-free event for all
  • If a show is cancelled we are able to contact you regarding your refund.

Although these occurrences are rare they do happen and it does help us to serve you better.

And, if you have give us permission to do so, we can send you information on events and special offers.

Standard identification such as a driver's license or credit card may be required to collect your tickets as well as proof of any concessions you have claimed.

Most venues do not have specific dress codes but footwear is usually a requirement for health and safety reasons. For most events smart casual is fine, but please feel free to dress up if you would like to. Certain events, such as formal balls, may have specific dress codes. This information will be detailed on the event page.

This will depend on the suitability of the event for children. Event ratings and content are listed on the specific event page. If a baby or young child disrupts a performance you may be asked to leave.

Can I take food and drink into the event?  

This will depend on the event. Generally bottled water is fine. Some venues may restrict food to items sold at the venue. If there are restrictions these will usually be listed on the specific event page.

When should I arrive?  

Events start promptly at the time stated on your ticket. Make sure you leave plenty of time to park your car, walk to the venue and find your seat (if you are attending a seated venue).

A good rule of thumb is to arrive 20 to 30 minutes prior to the start time on your ticket. Several venues have licensed bars where you can purchase drinks prior to the performance or during intervals.

What happens if I'm running late?  

For seated events, you will be asked to wait in the foyer or at the entrance of the venue until a suitable break in the performance. This is for safety reasons and to cause as little disruption as possible to the performers and other patrons. For general admission events, you may enter at any time.