Terms and Conditions of Sale

Tickets are sold by Ticketlink as agent for and on behalf of “The Presenter” (the party who presents the event, including a promoter or producer or venue as the case may be, details of which are available from Ticketlink, and whose name may appear on the front of the ticket), and subject to the following terms and conditions.

Tickets are sold subject to: the conditions printed on the ticket (front and reverse); Ticketlink Terms and Conditions published on the Ticketlink website and available at all points of sale; and in accordance with the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia
Generally there is no right to a refund or exchange except as required by law, and/or as provided in the LPA Code of Practice for the Ticketing of Live Entertainment in Australia
“The Presenter” reserves the right to add, withdraw or substitute artists, vary prices, advertised programmes, venue, seating arrangements & audience capacity.
Entry may be refused if tickets are not purchased from Ticketlink or any other authorised point of sale, or are damaged or defaced in any way. In the event that a duplicate copy of a ticket appears, Ticketlink and the Venue reserve the right to request proof of identity and proof of purchase. Unauthorised duplicate ticket holders will be refused entry to the venue.
Tickets must not be resold or offered for resale at a price higher than the price printed on the ticket. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
If Ticketlink reasonably forms the view that a ticket has been purchased with a stolen card; or has been sold in violation of clauses 4 and 5; or has been otherwise purchased or acquired fraudulently, Ticketlink may cancel the ticket without refund.
The right of admission is reserved and late arrival may result in non- admittance until a suitable break in the programme or non-admittance to the event.
Ticketlink provides a 2-week ticket reservation for customers who may need more time. The 2-week reservation is held from when the booking is made. Customers should carry out their own due diligence to contact Ticketlink prior to the 2-week reservation period as Ticketlink will not perform reminders to customers and ticket reservation will automatically expire and return back to general allocation.
The ticket holder must comply with all security requirement of “The Presenter” as a condition of admission to the event, which may include but not be limited to a search of a person and/or their possessions (including bags and clothing) and/or confiscation of prohibited items, at the time of entry to the venue.
Audio & video recording devices may not be permitted into the “Venue”.
Patrons who disrupt a performance or are in use or possession of a prohibited device, or who fail to produce ID as appropriate, may be asked to leave the venue without refund of ticket purchase.
Unreserved seat tickets cannot be reprinted if misplaced due to the potential for duplication or fraud. It is strongly advised that you choose the secure option for delivery of your tickets, or collect in person from Ticketlink or the “Venue” and keep in a secure place.
The right is reserved to charge a fee for replacement of tickets.
Ticket refunds and exchanges are at the discretion of the event promoter. Some promoters will allow refunds/exchanges in certain circumstances and some will not. Please check with ticket office staff when purchasing your tickets. All refund requests must be received by Ticketlink no later than 5pm the next day after the event.
When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card or eftpos card that was originally used to purchase the ticket/s. When the purchase method was cash, monies will be refunded to the ticket purchaser only, on presentation of valid ID.
Where tickets are purchased through a third party authorised agent or authorised point of sale (not purchased directly through Ticketlink), monies will be refunded to the agent. It is the agents’ responsibility to return these monies to their customers.
Some events may have special conditions attached. Please refer to the event web page at www.ticketlink.com.au